What the Heck Does a COO Do? On day sixty-one as the "not so new guy anymore," I joined our monthly institute-wide call to talk about...

It happens every year. We sit down and write our "do less" resolution list.

Expectations are funny things. We set an outcome, or series of outcomes, in our mind and then expect those around us to meet or exceed...

The word - transformation - can be tricky to use. In a lot of cases, CxOs will cringe when a consultant walks through their gate

Remember being in elementary school and memorizing the "word of the week?"

Business does not have to be hard. It just doesn't.

Now, as a Californian, one of my favorites is an orb weaver. On warm August mornings, I'll find them sitting in the middle of a big web that

There's an old adage. I'm not sure where I heard it from - but it's something like, "if you put three people in a room, and all three agree

Coronavirus is impacting not only health but stock market valuations, global travel, and a national run on basics (bottled water and toilet

You made the promise to get your part of the project done. Remember? In all the flurry of excitement about accomplishing great stuff, YOU s

As we grow our business, it's really easy to get caught up in the day-to-day and forget to look at people - not roles. We know that we'll ne

It becomes more comfortable to use straight talk (a.k.a. candor) when you set expectations with the other person upfront. I often tell clie

We seek to help our clients or prospects solve things. We want them to buy our product or service because we know it will solve their proble

If you are a leader in a multi-person company, you have a role that defines who you are and what you do. As that leader in your multi-perso

We tend to frame our resolutions as goals. The "I resolve to x" statement that we put in writing and hang on the refrigerator door or bathro

Good enough?

“Stercus accidit.” ― David Hume

We are all insecure by nature, and at times everyone feels abandoned.

We can, at times, commit to performing an action, deliver on a task, or add to scope without really intending to fulfill.

Setting expectations is a fundamental part of any lasting relationship.