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Deliver Services Like A Pro

After one negative experience, 51% of clients will never do business with your company again.  Your client is four times more likely to buy from a competitor if their problem is service-related rather than price or product-related. 

And, after your client has a service-related problem, it'll take 12 positive service experiences to make up for the one negative experience.

Bad client service will cost you and your company money. 

As a matter of fact, it's estimated that in 2020 more than 44 BILLION dollars in revenue will be lost due to lousy client experience.

Rather than address this risk, most organizations wait until the impact of poor client service experience becomes painful before they solve the problem.

After leading over 100 MILLION dollars in services engagements and training thousand of services professionals worldwide, I can tell you there is a solution.

Teach them how to be pro.


The RetroFit Service
I designed this service specifically to solve one problem. That is to create a services team that you can be proud of and represents the quality and standards you aspire to.


My approach is a great fit if you need a team that can:

  • "Level-up" your services delivery and set you apart from the competition

  • Develop the ability to earn your client's trust

  • Manage effective meetings

  • Communicate clearly and concisely

  • Deal with the inevitable conflicts that arise

  • Solve client challenges without becoming territorial

  • Manage through ambiguity

  • Expand client relationships


The Service:
All service organizations live and die by the same rule - time is money. Tying up your services teams for lengthy training is impractical.


The RetroFit Service is designed to minimize time and maximize results:

  • One two-hour strategy session with leadership prior to creating your training syllabus to discuss the current state and determine the desired outcome

  • Three five-hour, boot camp style interactive training sessions with the services team (they will have team focused homework nightly)

  • A one-hour training recap with leadership after the training is completed with evaluations

  • On-going automated evaluation process (an option)

  • One two-hour training recap and refresh with the services team after 30-days



$12,000 Investment

You can pay in installments

To learn more and discuss your requirements schedule a free consulting session.

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