
What the Heck Does a COO Do?
What the Heck Does a COO Do? On day sixty-one as the "not so new guy anymore," I joined our monthly institute-wide call to talk about...

Your 2021 "DO MORE" Resolution List
It happens every year. We sit down and write our "do less" resolution list.


What Are You Expecting?
Expectations are funny things. We set an outcome, or series of outcomes, in our mind and then expect those around us to meet or exceed...